RD (Return debit) Client Care Consultant


JOB RELATIONSHIP: Reports to Manager (Phumi Seme)

JOB SUMMARY: Contacts clients whose debits have returned unpaid and arrange premium re-debit


  • Contact all daily allocated RD tasks
  • Complete RD task from contact to resolved state (Client has been re-debited for the unpaid premium)
  • Maintain a daily report on the outcome of allocated RD tasks
  • Maintain a high resolved ratio
  • Maintain a specified contact ratio
  • Maintain company’s client retention objectives
  • Will be required to work until 6pm and Saturdays on an ad hoc basis

All training will be provided to successful applicants. Preference will be given to suitably qualified EE candidates.