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Please click on the button below so that our chatbot, Dara, can help you immediately. Alternatively, you can call us on 0861 001 041 .

Our helpful guideline for when you need to claim
If you are involved in an accident, please do not panic! Below is a list of what to do, what not to do and steps you can take to expedite your claim.

Do…

  • Call us on 0861 001 041 so we can assist you immediately or submit your claim online.
  • Report the incident to the South African Police Services within 24 hours and obtain a copy of the accident report and incident number.
  • Advise us of any potential loss within 30 days of the incident or your claim will not be paid.
  • Provide us with the following information:
    • The make, model and registration number of all the vehicles involved
    • The full name and badge number of any police officers on the scene
  • Advise us of any potential loss within 30 days of the incident or your claim will not be paid.

Do not…

  • Allow anyone but us to arrange for the towing and storage of your car; you will have to pay any additional costs incurred if you do not make use of our towing and storage service.
  • Do not make any admission that you were at fault to any party or make any payments which can be interpreted as an admission of fault.
  • Drive the car if it is mechanically damaged or unsafe; you could cause further damage for which you will be personally liable or, even worse, put your safety at risk.
Steps to help expedite your claim

  • Use your cellphone to take photographs at the accident scene of the following:
      • Your car (overall photos and photos of the damage)
      • Any other vehicle involved (overall photos and photos of the damage)
      • Accident scene
      • Position of the vehicles immediately after the accident
      • Drivers’ licences
      • Vehicle licences
  • Write down the following details:
      • Date and exact time of the accident
      • Address where the accident happened, including the nearest crossroad
      • Details of all the drivers and witnesses
      • Full names
      • ID numbers
      • Cellphone, home and office numbers
      • Residential address
      • Place of employment